Cancellations and Refunds Policy

Cancellations and Refunds Policy

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Rentals :

7. Cancellation by Participant

7.1. Cancellations related to COVID 19

  • 7.1.1.: If you are forced to cancel because of : travel bans, lock downs etc related to COVID19, that are officially imposed by governments and/or authorities, we will refund your reservation deposit in full. All that we ask is that you notify us at least 48 hours prior to your intended arrival date.
  • 7.1.2. You accept and acknowledge that the refund may be delayed for a few days up to several weeks. This is necessary in order to maintain a sustainable cash flow for our business.
  • 7.1.3. If you cancel less than 48 hours before your intended arrival, the refund of your deposit may be delayed for up to 1 month.
  • 7.1.4. Without providing proof that you are forced to cancel because of official COVID19 related restrictions (issued by governments or authorities), MotoGreece reserves the right not to issue a refund. In such case, it is in our discretion to offer you the option of a Future Rental Credit.
  • 7.1.5. A Future Rental Credit can be used for a future rental for up to 2 years from the time of cancellation. This Future Rental Credit is non-refundable but you may transfer it to another person. It may be applied to any new or existing booking. The new future booking will be accepted by MotoGreece in the basis of motorcycle availability.
  • 7.1.6. If your airline cancels your flights, but without an official (by government or state authority) travel restriction in place, MotoGreece reserves the right not to issue a refund. In such case, it is in our discretion to offer you the option of a Future Rental Credit
  • 7.1.7. It is your responsibility to get informed about requirements pertaining to your return back to your country, and how these could affect your travel plans while there are no nation wide entry restrictions. For example : If there is a requirement from your government, that in order for you to board a flight back home, you should provide a negative Covid19 test that must be done in Greece before your departure from Greece, then you should book your rental/tour ending dates accordingly. Motogreece will not refund reservation deposits nor grant future credit vouchers if you decide to cancel your booking because you might have neglected to get informed about such guidelines or requirements and consequently you failed to plan ahead your rental ending dates accordingly.
  • 7.1.8. Vaccines and related issues: if vaccines are set as an official prerequisite in order to be allowed to travel, then failure to get a vaccine in time before the travel does not constitute a valid reason to claim a refund. Therefore, the standard cancellation fees will apply as set below.
  • 7.1.9. Cancellations received that are not related to official COVID19 restrictions are handled as per our regular Cancellation Policy, listed below.

7.2 Cancellation by Participant for reasons not related to official COVID19 restrictions (official = issued by governments and authorities)

7.2.1. Should the Participant(s) have to cancel the rental reservation we must receive notice in writing (email or fax)

7.2.2. If the Participant(s) cancels the reservation between 90 days and 45 days prior to rental, MotoGreece retains 30% of the reservation deposit plus 12 euros per refunding transaction, as cancellation fees.

7.2.3. If the Participant(s) cancels the reservation between 44 days and 30 days prior to rental, MotoGreece retains 50% of the reservation deposit plus 12 euros per refunding transaction, as cancellation fees.

7.2.4 If the Participant(s) cancels the agreement less than 29 days prior to rental, MotoGreece retains 100% of the deposit already paid. and no refund is made. No exception to this policy can be made.

7.2.5. Requests by the Participant(s) to change the booking dates, or motorcycles, or duration of rental period already booked, are considered and handled as a cancellation and the cancellation fees of clauses 7.2.2, 7.2.3, and 7.2.4 apply. The Participant(s) must re-initiate the reservation procedure.

7.2.6. There shall be no pro rata refunds should the bike be returned early before the end of the hire period irrespective of the circumstances that facilitated an early return.

7.2.7. There shall be no refunds in case the Participant(s) do not show at the agreed rental period start.

7.2.8. We strongly recommend that you obtain trip cancellation insurance from an insurance company.

8. Cancellations by MotoGreece

8.1. We reserve the right to cancel any reservation due to unforeseen-able conditions. Should that occur, the Participant(s) options are:

transfer to an alternative rental period to your satisfaction
transfer to an alternative motorcycle model, which may include additional payment or partial refund
a full refund of monies paid.
8.2. If a rental reservation is cancelled by MotoGreece, the Company will not be liable for additional costs or losses incurred by Participant(s) due to the cancellation of the rental. This includes, but is not limited to, the cost of prepaid airline tickets, hotel reservations.

8.3. MotoGreece is not liable to make refunds once rental commences regardless of the reason for Participant(s) being unable to complete the rental period.

8.4. MotoGreece cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions

Cancellations and Refunds for Tours

12. Self-guided tours and Guided Tours – cancellations by Participants,

12.1 Cancellations due to official Covid19 restrictions (official = issued by governments and authorities)

12.1.1 A big part of the deposit is channeled to the accommodation reservations. We will do everything in our power to collaborate closely with the hotels and receive refunds for the part of the deposits that are tied to these accommodation reservations.

12.1.2 You will receive a full refund minus any transaction fees imposed by banks or payment processors, or you may choose to have a free re-booking to future dates, if you have to cancel your tour due to the following reasons :

  • Greek government restricts entry of travelers from you country.
  • Your government restricts travel to Greece for non-essential reasons.
  • We cancel the tour due to covid-19 restrictions that do not allow us to run the tour

12.1.3. The full refund policy does not apply if you get ill or if you develop symptoms just before the tour, and while we are able to run the tour.

12.1.4.  In order to ensure a sustainable cash flow for the business in case of events that force us to issue multiple refunds, you accept and acknowledge that the refund may be delayed for a few weeks.

12.1.5. If your airline cancels your flights, but without an official (by government or state authority, as mentioned in paragraph 12.1.2) travel restriction in place, MotoGreece reserves the right not to issue a refund. In such case, it is in our discretion to offer you the option of a Future Rental Credit (free re-booking).

12.1.6. It is your responsibility to get informed about requirements pertaining to your return back to your country, and how these could affect your travel plans while there are no nation wide entry restrictions. For example : If there is a requirement from your government, that in order for you to board a flight back home, you should provide a negative Covid19 test that must be done in Greece before your departure from Greece, then you should book your rental/tour ending dates accordingly. Motogreece will not refund reservation deposits nor grant future credit vouchers if you decide to cancel your booking because you might have neglected to get informed about such guidelines or requirements and consequently you failed to plan ahead your rental ending dates accordingly.

12.1.7. Vaccines, negative tests and related issues: if being vaccinated, or providing a negative diagnostic test are set as an official prerequisite in order to be allowed to travel, then failure to meet that prerequisite in time before the travel does not constitute a valid reason to claim a refund. Therefore, the standard cancellation fees will apply as set below.

12.1.8. Cancellations received that are not related to COVID19 restrictions are handled as per our regular Cancelation Policy, listed below.

12.2 Cancellation by Participant & Refunds – for tours/   non-COVID related

12.2.1. It is important that we protect the viability of the Tour to ensure that Participants who do not cancel are protected from lower numbers in the events others do cancel.

12.2.2. Should you have to cancel your trip we must receive notice in writing (email or fax).

12.2.3 Non COVID-19 related Cancellation fees/ charges, are applied as follows. If we receive the cancellation request:

Cancellation fees/ charges, are applied as follows. If we receive the cancellation request:

  • up to 90 days before the start of the tour: we refund the reservation deposit minus any transaction fees that are charged by the banks or by PayPal or by any payment gateway/method that has been used.
    • Alternatively, you may postpone/re-book for a future date at no cost. The rebooking must take place at the same time that you request to cancel the 1st booking.
  • 89 to 61 days before the start of the tour: we refund 50% of the reservation deposit. 50% of the reservation deposit is charged as cancellation fee.
    • Alternatively, you may postpone/re-book for a future date with a fee of 25% of the reservation deposit. The rebooking must take place at the same time that you request to cancel the 1st booking, and you may only re-book once with no cost. Subsequent re-bookings are subject to the cancellation fees as stated herein.
  • 60 – 45 days before the start of the tour: 30% of the tour cost is charged as a cancellation fee.
  • 44 – 30 days before the start of the tour: 35% of the tour cost is charged as a cancellation fee.
  • 29 – 16 days before the start of the tour: 45% of the tour cost is charged as a cancellation fee.
  • 15 days and less, before the start of the tour: no refunds are to be made. The 100% of the money paid are charged.

12.2.4. We strongly recommend that you obtain trip cancellation insurance from an insurance company.

13. Cancellations by MotoGreece and Refunds

13.1. We reserve the right to cancel any tour if the number if participants booked does not meet the minimum requirement to operate the trip. Should that occur, the Participant(s) options are:

  • transfer to an alternative Tour or an alternative date to your satisfaction, which may involve an additional payment or a partial refund
  • a full refund of monies paid to MotoGreece.

13.2. If a tour is cancelled, MotoGreece will not be liable for additional costs or losses incurred by Participant(s) due to the cancellation of the tour. This includes, but is not limited to, the cost of prepaid airline tickets, hotel reservations.

13.3. MotoGreece is not liable to make refunds once the tour commences regardless of the reason for Participant(s) being unable to complete the tour.

13.4. MotoGreece cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.