OUR PRIVACY POLICY
Who we are
We are MotoGreece Private Company and our website address is: https://motogreece.gr. Please find detailed info about company’s ID (registered address,VAT number, commerce Chamber number etc) at : https://motogreece.gr/company-id-imprint.
What personal data we collect and why we collect it
Contact forms
Your name and your email address is required when you are contacting us via a website’s contact form, so that we know whom to address. We are not replying to anonymous requests. These data are stored for 1 year.
Booking forms
Your name, your email address and also your address of residence are required when you are making a booking request online. These data are used to fill in partially the rental agreement or tour agreement, when you do reserve for one of our services (motorcycle rental or motorcycle tour).
These data are stored for 1 year.
Rental Agreements and Tour Contracts.
Rental agreements and Tour Contracts are contractual agreements, and as such legal binding documents they require : your full name, your address of residence, your passport details, your driving license details. All these are collected only in person when you actually arrive and are about to get a motorcycle from us or you are about to start a motorcycle tour with us. These data are never collected online by MotoGreece via a contact form or a booking form.
These data must be retained for at least 1 year and a half (18 months) after the completion of the contractual agreement. This retention time is necessary in order to allow us or our legal representatives (lawyers) to handle issues such as, but not limited to : traffic violations by renter, road accidents in which renter is involved etc. Under conditions that are not controlled by MotoGreece, cases like those mentioned might have to be dealt with within such a period of time after the rental or tour has ended.
For example, it is not uncommon in Greece a traffic violation that was recorded by authorities in the absence of the rider (example: a speed trap captures your photo on the road), to be handed over to the entity that owns the vehicle even after 18 months have passed since the date the violation took place!
Credit Card and other means of payment
When you choose to pay us via the internet by using any of the available methods, you are being redirected to the respective payment portals outside of our website before you enter any payment or personal data (e.g. your credit card).
Such payment portals (or payment “processors”) include, but are not limited to, PayPal or one of our bank’s e-commerce platforms. Any data that you enter then, including your credit card, is handled directly by these portals through their secure protocols, and not by MotoGreece. Therefor, MotoGreece will never collect your credit card’s details via our website (a contact or booking form or a payment form), and we never store credit card’s details on our servers or databases.
Copies of the rental agreements also include your credit card’s details, and as such, those credit card details are retained for the same amount of time as described above in the rental agreements, for the purpose of charging traffic violation fines that are brought to our attention after the end of the rental period.
Cookies.
Of course we use cookies. A cookie is a small text file that is downloaded onto a device to allow a website to recognise that device and to store some information about the user’s preferences or past actions on that website. A cookie is designed to provide a number of features to help the site operate effectively and to improve the experience of the reader.
We use cookies in a range of ways to improve your experience on our site, including understanding how you use our site, enabling the functionality of the forms, and to serve you relevant advertising. You may refuse the use of cookies. To find out more, read our updated cookie policy.
Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google servers.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Embedded content from other websites
We rarely do this, but you need to know: if we do use embedded content (e.g. videos, images, articles, etc.) from other websites, then that content behaves in the exact same way as if the visitor has visited the other website! So, these other websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Media
From time to time we ask from our customers to share with us photos or videos from their travels. We make clear that we may use that material for marketing or promotional purposes, by posting it on our website or on pages of our social media (e.g. Facebook, Instagram, Youtube etc). We will never post or share publicly content submitted by customers, without prior written permission by the customer.
Newsletter subscription.
We use a 3rd party service, called Mailchimp, for the Newsletter that we may send to people who opt-in to subscribe. The newsletter is sent using that service’s infrastructure. So, your email address and optionally your name that you enter to the sign-up form, are kept also in Mailchimp infrastructures and MailChimp will process these in accordance with their Privacy Policy and Terms .
The newsletter functionality is used in order to send you marketing and promotional communications for our business purposes, inform you about new services or offers, or ask for your feedback regarding the improvement of the quality of our services. You can opt-out of our marketing emails at any time, by following the relevant “unsubscribe” link that you can find at the footer of our newsletter.
Who we share your data with
Data submitted by you
Data submitted via contact forms, booking forms, or physically in person (e.g. for the rental agreements or tour contracts) are shared with no one!
At MotoGreece we do not share or sell or disclose these date with any one. Period. Only authorities may get access to these data after a district attorneys order, in cases where an investigation must be undertaken or a case might be brought to the court of law (e.g. after a road accident with one of the rented motorcycles, a traffic violation etc).
Data submitted via the sign-up/opt-in forms (email address and optionally your name) for the subscription to our newsletter, are shared with the 3rd party service provider (currently : MailChimp).
Data collected automatically
These include any data collected via the technologies of cookies or similar, when you visit and browse our website, and are shared with Google for Analytics purposes and with Facebook for marketing and advertising purposes.
These information do not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your browser and device characteristics, operating system, language preferences, referring URLs, country location, information about how and when you use our website and other technical information.
How long we retain your data
At least 18 months as noted in previous paragraphs.
What rights you have over your data
You can request that we send you any data we have about you. You can request that we erase any personal data we hold about you except those that are used in rental agreements or tour contracts, which must be kept for at least 1 year after the completion of the contract. Send us your request at info@motogreece.gr